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Free Insured Shipping & Two-Week Returns
Contact Us: (888) 966 - 9521

FAQ

Swoonery Basics

What is Swoonery?

Swoonery is a luxury marketplace that helps you buy designer fine jewelry through a guided experience that is tailored to your personal tastes and needs. We give you access to unique pieces from around the world through our relationships with top designers and brands. We offer free shipping and returns on all purchases so you can shop with confidence!

What are your hours?

The Client Experience Team will be available Monday to Friday from 10am to 6pm EST. Email us at help@swoonery.com or give us a call or text at 1 (888) 966-9521. 

 

Using the Site

How do you recommend products?

We recommend products depending on who you are shopping for and that person's tastes. Asthetics are based on where you fall within our three spectrums: Niche vs. Popular, Conservative vs. Trendy and Subtle vs. Bold.

Why should I sign up for an account?

In addition to our custom recomendations, signing up allows you to take advantage of Swoonery's unique features that make gift giving easy and convenient. You can find out more here.

 

Orders

How can I track my order?

We will send you a shipping confirmation that will contain your tracking number. You can also find this information on https://www.swoonery.com/en/my-account/orders/.

Can I change or amend my order once it has been placed?

We will try to make any changes possible. Please contact Client Experience for assistance; help@swoonery.com or call/text 1-888-966-9521.

Do I need to set up an account to place an order?

Yes, in order to checkout, you will need to create an account.

How do I see my orders?

Go to https://www.swoonery.com/en/my-account/orders/.

 

Returns

What is your return policy?

We will accept returns within 14 days of delivery.  We will accept exchanges within 2 months from the day of delivery.  All returns/exchanges must be unworn and unused merchandise with the security tag still attached. Please contact Client Experience to receive a return label at help@swoonery.com or call/text 1-888-966-9521.

Can custom pieces be returned?

Custom pieces are final sale. They will not be eligible to be exchanged or returned.

Do I have to pay for return shipping?

Return shipping is free! If you wish to return a purchase, please contact our Client Experience team (help@swoonery.com or 1-888-966-9521). We will gladly provide you with a return shipping label.

 

Delivery

When will my order be delivered?

In stock items will ship in 2 business days after purchase. Out of stock items will ship within 4-6 weeks unless otherwise specified. Products shipping from designers outside the US may take longer due to US Customs.

How much does shipping cost?

Shipping is free for all orders.

What kind of insurance will my package have?

All orders are fully insured by Brinks Global.

Will I have to sign for delivery?

All orders will require an adult signature for delivery.

My order was damaged when I received it, what should I do?

If there is damage, please take a picture of the box and the damaged item, then send an email to our Client Experience team at help@swoonery.com.

How will my order ship?

Orders will ship via FedEx with 2-day delivery for orders under $10,000. For orders over $10,000, it will be next-day delivery. All orders are fully insured by Brinks Global.

Can I ship to an international address?

We will be happy to help arrange international shipping. Contact the Client Experience team at help@swoonery.com or call/text 1-888-966-9521 to place an order. Please note, any order shipped internationally will be considered final sale and will be non-returnable.

Can I ship to a PO Box or an APO/FPO address?

We cannot ship to PO Box, APO or FPO addresses.

I missed my delivery, what should I do?

Fedex will attempt to deliver again the following business day. For more information, please contact FedEx directly at 1-800-463-3339.

 

Payments

How do I enter a promotional code?

Promo codes can be entered during Checkout.

When will my card be charged?

You will be charged at the time the order is placed.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Discover & American Express) and Wire Transfers. Contact our Client Experience team at help@swoonery.com to pay with a wire transfer.

Will there by taxes on my order?

We are required to collect sales taxes for customers residing in New York State. If sales tax is required, it will be calculated at checkout.

How will payments come through?

Payments will come through as Vahlte, Inc. or Swoonery.

How is my credit card information protected?

We are in compliance with the Payment Card Industry Data Security Standards (PCI DSS). We have protections in place to prevent unauthorized transactions and your credit card is fully secured.

 

General Questions

Do you have more sizes for rings?

It's possible the designer you love carries more sizes than we have listed on the site, so please contact Client Experience at help@swoonery.com or call/text 1-888-966-9521.

Can I place an order over the phone?

Absolutely! Our Client Experience Team is happy to help. Give us a call at 1-888-966-9521.

Can I get a piece engraved?

If it can be engraved, we will be happy to get that done for you!  All engraved pieces will be considered customized and therefore cannot be returned/exchanged. Please contact Client Experience for help with your request; help@swoonery.com or call/text 1-888-966-9521.

Will you create custom pieces?

We will do everything in our power to get you what you want. Please contact Client Experience for help with your request; help@swoonery.com or call/text 1-888-966-9521.

Do you offer insurance for my purchase?

All orders are shipped fully insured. We have partnered with Jewelers Mutual who can offer quotes on purchasing insurance for items bought on Swoonery. Find out more here.